People Experience Guide_ Normal, IL _ W2 Only

Company: iFlow Inc
Location: Normal
Posted on: April 13, 2025

Job Description:

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We are hiring for the below position



2913

Role - People Experience Guide

Job Location - 100 N. Motorway, Normal, Illinois, United States of America, 61761-8000



Duration- 6 months



Job Description -

JOB TITLE - EMPLOYEE EXPERIENCE COORDINATOR


Responsibilities:

Employee Support & Case Management: Provide prompt and efficient support to employees regarding HR-related inquiries (benefits, payroll, policies, procedures) through the ServiceNow case management system.
Offer real-time HR support via live chat, addressing employee questions and concerns with clarity and professionalism.
Escalate complex issues to the Tier 2 team promptly while maintaining engagement and ensuring a positive employee experience.
Document all escalated issues & resolutions to develop Tier 1 responses, minimizing future escalations and fostering continuous learning and growth.


Onboarding & Offboarding: Manage the pre-onboarding process, tracking progress and communicating clearly with new hires, IT partners & the on-shore US tier 1 team.
Manage offboarding tickets, ensuring timely completion of all key tasks for a seamless employee transition and accurate data completion within our HCM system (WorkDay).
Partner with the People Team, IT, and other departments to complete onboarding and offboarding tasks.


Data Management & Compliance: Maintain and audit employee personnel files, ensuring accuracy and compliance.
Conduct monthly data audits using Excel/Workday, identifying discrepancies and reporting findings to the Tier 2 team for correction.
LCA Postings as needed.


Customer Service & Collaboration: Provide exceptional customer service, demonstrating empathy and a solution-oriented approach.
Collaborate effectively with cross-functional teams and Tier 2 to resolve employee issues, meticulously documenting solutions to minimize future escalations.
Ability to act with integrity, professionalism, and confidentiality with sensitive data and conversations and effectively work with employees at all company levels.


Qualifications: 1-2 years experience in an HR support role, preferably in a shared services environment.
Experience with Workday, Google Workspace, and ServiceNow is preferred.

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